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  1. DeskAlerts
  2. Knowledge base
  3. Troubleshooting

Troubleshooting

  • How to use Fiddler
  • I have trouble installing MAC client.
  • I am getting a server error on some part of DeskAlerts console
  • Screensavers are not showing
  • No content is being delivered
  • I can't access admin console after DeskAlerts server installation
  • DeskAlerts workstation troubleshooting questionnaire.
  • I have issues with sending ScreenSaver alerts. What can I do?
  • I can't seem to send alerts to Locked Screens.
  • I get "Cannot read configuration file due to insufficient permissions" when trying to run DeskAlerts Server installer file.
  • I run 2008 Windows Server and have issues with installing DeskAlerts. What do i do?
  • I have got a crashreport, what do I do?
  • I get a Server Error with Framework 4.5, what should I do?
  • How to configure your browser proxy to send SMS alerts
  • If users don’t receive any alerts
  • IIS settings for Encryption add-on
  • Errors uploading or downloading large files
  • Some scheduled tasks are not running – possible sources of the problem.
  • I'm having issues setting up a database during the install process.
  • I am getting "Your server is configured to run in Active Directory mode. This client doesn't support it or you have old version of the client." message.
  • I get the "Cannot Start Website" error.
  • I accidentally went over the number of active license I can have at the time. What can I do?
  • How can I uninstall the desktop client if I select the option to hide the tray icon when creating the installer?
  • Why is it our active user are always changing? And what's the meaning of active user are they the online users or all users?
  • Short list of SMS Gateways compatible with DeskAlerts software
  • I'm getting 404 errors on some pages of the software
  • Troubleshooting common issues with SSO
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