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FAQ

  • Skin Editor
  • Release notes
  • How do I change SQL connection provider?
  • If the Client Application doesn't display your logo or pictures in the alerts
  • Can we use DeskAlerts application with VDI / Citrix Visual Desktop Interface?
  • Getting started with your cloud-based trial
  • How to disable the "Negotiate" WindowsAuthentication method in IIS
  • How does Active Directory Synchronization works?
  • How to transition from V7 to V9
  • We have purchased Ticker with Arabic language support. How do we turn it on?
  • DeskAlerts Security Overview
  • How to migrate my old Database to a new Server?
  • Is there instructions for a silent install package for the client software?
  • What is the difference between SMS module and Mobile module?
  • We are planning for the database to co-exist on a server with another application’s database. If down the line this proves to impact performance what are the implications of moving the DeskAlerts DB. Would it require a complete re-install?
  • Can we use API to send Desk Alerts notifications to users that automatically will close?
  • Some interface elements of Control Panel are unresponsive or missing at all, what can I do?
  • I got the message far after the Lifetime expiration, though another user was logged in, what might be the cause?
  • How does Broadcast works?
  • How to completely remove DeskAlerts Clients?
  • Is it possible to move the alert behind the other windows to read it later?
  • How to make a non-domain users receive alerts when the client is intended to work in Active Directory mode?
  • I have installed an update on the server, but nothing seem to be changed.
  • If the user is logged in on multiple workstations, will he receive an alert on every of them?
  • We’re planning to upgrade the DeskAlerts server, will the old clients receive alerts?
  • We’re planning to upgrade the DeskAlerts client applications, should we remove the existing versions first?
  • What parameters of alert should be checked so it will appear on the screen of locked workstation?
  • Our users are receiving messages that are already not relevant, how can we prevent this?
  • Can SQL instance share a server with other databases or does it need to be it’s own separate database?
  • Is DeskAlerts able to run on 64-bit, or does it only have 32-bit capabilities?
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