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Activity overview

Latest activity by Leonid
  • Leonid created an article,

    How to use Fiddler

    When you got some problems with content delivery to the DA client application, there is an option how to collect useful information by using Fiddler.   To collect necessary data please follow ste...

  • Leonid created an article,

    I have trouble installing MAC client.

    If you experience issues with installing MAC clients, try deleting the local database and re-installing the MAC client. Local database can be found in Documents section of the MAC OS. There should ...

  • Leonid created an article,

    DeskAlerts Client Builder Guide

    With every DeskAlerts package comes a Client builder. It is usually found in a folder named DeskAlerts.Client.v9.x.x.x → client.9.x.x.x    In the folder, you will find a file named ‘ClientInstallat...

  • Leonid created an article,

    How does Active Directory Synchronization works?

    Here's the diagram of a typical DeskAlerts Environment:   So to put in perspective of AD, Synchronization is nothing but a listing request that populates the Database. The request is made by defau...

  • Leonid created an article,

    DeskAlerts API Json Guide

    This guide covers .NET API functionality implemented in the latest DeskAlerts version.

  • Leonid created an article,

    How to transition form V7 to V9

    Before the transition, please make sure that the hardware is meeting the requirements for the new version. You can refer to the hardware requirements here: https://deskalertssupport.zendesk.com/hc/...

  • Leonid created an article,

    I am getting a server error on some part of DeskAlerts console

    Problem: Getting a server error on some part of publisher console If you’re getting an unidentified error while performing some usual activities in the publisher's dashboard of DeskAlerts, there is...

  • Leonid created an article,

    Screensavers are not showing

    Problem: DeskAlerts screensavers are not being displayed If you’ve sent a DeskAlerts screensaver to a workstation with the DeskAlerts client application installed but it is not showing up, there ar...

  • Leonid created an article,

    No content is being delivered

    Problem: No kind of content is being delivered If you’re facing a situation when certain (or all) client workstations cannot receive any content types, including basic desktop alerts, there are few...

  • Leonid created an article,

    I can't access admin console after DeskAlerts server installation

    This document goes in-depth on how to amend the issue.