All these steps are required if you upgrade from version 4 or 5 to version 6. Once you installed version 6 its enough to upgrade installing the application on top of the current version.
- click uninstall – follow instructions and complete the process.
- C:\Program Files – remove DeskAlerts folder (if it was not removed)
- C:\ProgramData – remove DeskAlerts folder (if it was not removed)
- Registry editor > HKEY_LOCAL_MACHINE\SOFTWARE\ – remove folder similar to this name ALERTS00001 (starts with ALERTS)
- Install the latest version of the client application